Terms & Conditions

Reservations

Once a customer submits a ferry booking request, we double check available seat capacity with authorized boat operators to confirm space availability.

Payments

100% deposit is required upon booking confirmation.

Payment Methods

- Online payment via Credit/Debit Card.
- Direct Bank Deposit / Transfer.

Booking Confirmation Details

To issue your official ferry tickets, passengers must supply:

• Full Name (as shown on passport/ID)
• Age
• Nationality
• Passport or National ID Number
• Departure Hotel / Origin
• Arrival Hotel / Destination

Baggage Policy

• Each passenger is allowed 1 large bag of up to 20 kg (44 lbs) plus 1 backpack of up to 5 kg (11 lbs).
• Additional luggage pieces are subject to an extra fee ($10.00 USD) payable on the day of departure at the pier.

Time Zone Recommendation

Remember to set your watch and smartphone to Galapagos Time Zone (UTC -6 / Eastern Time -1h during DST).

Travel & Accident Insurance

Passengers are responsible for carrying personal travel insurance covering baggage loss and health. Ferry Galapagos is NOT liable for lost, stolen, or damaged personal belongings during maritime transit.

Cancellation & Refund Policy

You may request a cancellation by emailing us at [email protected].

• 36% of the total booking deposit is non-refundable.
• 50% of the deposit is non-refundable for cancellations requested between 15 and 5 days prior to departure.
• 100% of the deposit is non-refundable for cancellations requested 4 days or fewer before departure.
• In case of a positive COVID test or medical emergency, standard cancellation terms apply.

Date or Route Change Policy

Requests to change dates or routes must be submitted at least 3 days prior to departure. Modifications requested less than 3 days prior cannot be processed and no refunds will be made.

For groups larger than 8 passengers: Date or route modifications must be requested at least 20 days prior to departure.

General Disclaimers

- Itineraries and departure times are subject to change due to weather conditions, ocean swells, sea conditions, force majeure, or Galapagos National Park regulations. Passenger safety is our primary priority.
- Passengers participate in all activities at their own risk.